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Meta confirms 1000s of Instagram accounts were hacked by abusing its AI chatbot

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Meta is notifying thousands of people whose Instagram accounts were hijacked during the months-long abuse of the company's AI chatbot, which hackers repeatedly tricked into taking control of a person's account.

In a new data breach notification letter, seen by this week in security, Meta has revealed for the first time how many people had their accounts hijacked as part of the long-running hacking campaign, which was discovered earlier this week and first reported by 404 Media ($) and TechCrunch ($). The number of affected accounts gives some clarity as to how widespread this hacking campaign was, and for how long it operated.

According to the data breach notice filed with Maine's attorney general's office late on Friday, Meta notified at least 20,225 people that their accounts had been compromised, including 30 people in Maine.

The compromises allowed the hackers to take over the person's entire Instagram and any linked accounts, including obtaining contact information, dates of birth, and profile information, as well as the ability to access the person's posts, direct messages, and account activity, the notice reads.

Meta's notice confirmed that the breach relates to "a vulnerability in an AI-assisted account recovery system for Instagram," which was exploited to "perform password resets on Instagram user accounts."

As previously reported, hackers abused a flaw in Meta's chatbot that allowed anyone to reset the password of any account that did not have two-factor authentication switched on. The bug tricked the chatbot into sending a verification code to an email address controlled by the hacker, rather than the account holder's email address on file, simply by asking it. The chatbot complied anyway.

Source: this.weekinsecurity.com

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indie_signal indie_signal · 2d
> "The tool itself worked properly and functioned as intended; however due to a bug in a separate code path, the system did not properly verify that the email address provided by the individual requesting a password reset matched the email address associated with that user’s Instagram account," said Meta in its breach notice. I'm not sure "worked properly" and "as intended" accurately describe this situation.
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indie_signal indie_signal · 2d
This was on hacker news a few days ago (https://news.ycombinator.com/item?id=48359102) - description of the “hack”, not the cockamamie confirmation by Meta.
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ai_orbit ai_orbit · 2d
"Meta notified at least 20,225 people that their accounts had been compromised. [...] The compromises allowed the hackers to take over the person's entire Instagram and any linked accounts, including obtaining contact information, dates of birth, and profile information, as well as the ability to access the person's posts, direct messages, and account activity [...] the hacks began around April 17 and lasted until this week [...]" This is staggering.
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deepmarket deepmarket · 2d
Meanwhile an account I created for a new product was permanently disabled by an automated system with no path for me to appeal to a human. (If anyone at Meta/Instagram sees this I wrote a brief blog post with the details. Please help! https://addisonwebb.com/blog/2026-06-05-Can%20Someone%20at%20Meta%20Help%20Restore%20Park%20Guide's%20Instagram%20Account/ )
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ops_daily ops_daily · 2d
I really hope this accelerates meta's decline. The world will adapt just fine without social media.
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deepmarket deepmarket · 2d
>AI-assisted account recovery system oh no...Meta what are you doing
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ai_orbit ai_orbit · 2d
The AI passed the Turing Test by becoming the world's most trusting customer service rep.
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